Digital Services Act

MEO Digital Services Terms and Conditions

Scope

MEO – Serviços de Comunicações e Multimédia, S.A., (“MEO”), headquartered at Avenida Fontes Pereira de Melo, No. 40, 1069-300 Lisbon, registered with the Lisbon Commercial Registry under the single registration and tax identification number 504615947, provides, under the terms set forth below, information regarding the Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of October 19, 2022), hereinafter referred to as “DSA.”

This form is intended solely for requests for information about MEO’s digital services and should not be used for customer support requests. For such requests, please use the appropriate channels available on the websites of MEO Group companies or through MEO Customer Support.

1. Point of contact (Articles 11 and 12 of the DSA)

In compliance with the provisions of Articles 11 and 12 of the DSA, MEO has designated a contact point for direct communication with national authorities, the European Commission, the European Digital Services Board, and service recipients.

You can contact us via email at servicosdigitais@meo.pt or use the following contact form; you may submit your request in Portuguese or English.

2. Terms and Conditions (Article 14 of the DSA)

MEO provides intermediary services pursuant to Article 3(g) of the DSA. In this context, the Terms and Conditions of its digital services include information on any restrictions on the use of those services, in accordance with the provisions of Article 14 of the RSD.

3. Transparency reports (Articles 15 and 24 of DSA)

In accordance with Articles 15 and 24 of DSA, we are making the following transparency reports available:
2024 Transparency Report
2025 Transparency Report

4. Notification/action mechanism and complaints (Articles 16, 20, and 22 of the DSA)

If you wish to report potentially illegal content (Article 16) and/or file a complaint (Articles 20 and 22), please use the following contact form to describe your request in full, in accordance with the requirements of the aforementioned articles.

5. Dispute resolution (Article 21 of the DSA)

Users and any other persons or entities affected by a decision made under the internal complaint-handling system, pursuant to Article 20(1) of the DSA, have the right to select any certified alternative dispute resolution body to resolve disputes related to such decisions, as well as complaints that have not been resolved through that system.

MEO is committed to cooperating in good faith with the selected certified alternative dispute resolution bodies in order to resolve the dispute.

6. Design and organization of online interfaces (Article 25 of the DSA)

MEO’s online interfaces have been designed and organized in accordance with the provisions of Article 25 of the DSA, and the use of “obfuscated patterns” is not permitted.

Contact form for purposes of the Digital Services Act (“DSA”):

This form is intended for submitting requests, notifications, and complaints related to the digital services provided by MEO – Serviços de Comunicações e Multimédia, S.A. (“MEO”), in accordance with the DSA:

You can use this form to:

Requests for information about our digital services;
Reporting of allegedly illegal content;
Filing of complaints regarding decisions made under the DSA;
Reports submitted by entities recognized as “trusted flaggers.”

Applications may be submitted in Portuguese or English.

Contact information

Please provide your contact information so that we can respond to your request.

All form fields marked with an * are required.

1. Select the option that best describes the reason for your inquiry:

2. Please describe your request in as much detail as possible, including all relevant information necessary for its proper review:

If the report concerns illegal content, please indicate, whenever possible, the nature of the content deemed illegal, the legal basis (the legal provision allegedly violated and the country of application, if applicable), and the exact location of the content (URL, identifier, reference, or other means of identification).

3. If you wish to file a complaint regarding a decision made concerning content or the use of our services, please specify the decision in question (e.g., reference number), as well as the grounds for your disagreement or the points you would like clarified:

4. If you are contacting us in your capacity as a trusted whistleblower, pursuant to Article 22 of the DSA, please describe the content in question and clearly indicate that capacity, providing the necessary information to identify yourself:

I have read and accept the Privacy Policy.
I hereby declare that the information has been provided in good faith and that the statements contained herein are accurate and complete.
MEO Portugal, S.A. is the entity responsible for processing the user data collected through this form, which will be processed in accordance with the terms of the Privacy Policy. By submitting your contact information, you acknowledge that you have read and understand the terms governing the processing of your personal data.

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