Consent Management Portal | MEO Institutional

Consent Management Portal

The processing and control of your personal data are important to us.

Some apps and websites that you access daily via your cell phone perform certain operations and/or transactions that require the processing of personal data belonging to the user of that cell phone. To carry out this processing, MEO requires, in certain situations, authorization from its customers to verify specific information related to these operations.

Personal data may also be processed on the basis of legitimate interest, and data subjects may object to such processing at any time, in accordance with applicable law.

The Consent Management Portal was created to ensure MEO complies with its legal obligations and to enable its customers to view and manage, in a simple and secure manner, the consents related to the processing of their data.

On this Portal, customers can view all the consents they have granted, associated with their respective Applications and Portals, as well as change their preferences or revoke authorizations whenever they wish.

View the Applications and Portals that have requested access to the data

View active permissions

Grant or revoke consent

1. What is the Consent Management Portal, and how does it work?

The Consent Management Portal allows you to view and manage, all in one place, the consents you have granted in connection with certain operations and/or transactions carried out using your MEO mobile number.

Through this Portal, you can:

• Check which apps you have given consent to and which are linked to your MEO cell phone number.
• View active consents and their corresponding applications.
• Grant or revoke consent.

This way, you have insight into and control over the use of data associated with your MEO mobile service.

2. How do I access it?

To access the Consent Management Portal, use your MEO ID. If you do not yet have an MEO ID, you can create one using this link.

This authentication allows you to securely access all MEO websites and applications, as well as this Portal, ensuring that only you can view and manage your consents.

If you have multiple access cards (cell phone numbers), you can view and manage the permissions associated with each one, as well as with their respective apps.

If your cell phone number was assigned by your employer, you must also register with a MEO ID, as mentioned above.

If you wish to manage your consents, you must accept the Terms and Conditions of the Consent Management Portal by clicking this link.

3. Is there a cost to using the Portal?

No. Viewing and managing your consents on the Consent Management Portal is free of charge.

Operations and transactions carried out on third-party applications are subject to the contractual and commercial terms set by the respective entities. For more information, you should always consult the Terms and Conditions provided by each application.

4. How do you manage your consents?

Whenever a third-party application and/or portal needs to use the data associated with your access card (mobile number), MEO will process that data in accordance with the applicable legal grounds for processing.

On this portal, you can view information regarding each consent and perform the following actions:

• Check the status of all consents (active and inactive).
• Change your consent settings (active and inactive).
• To object to the processing of personal data in cases where the legal basis for the processing is legitimate interest (opt-out) and to overturn any objections to such processing.

Withdrawing consent in a specific Application or Portal does not imply its uninstallation or deactivation from the customer’s device. However, the right to refuse or withdraw consent for the processing of your data will prevent access to such data and its transmission to third parties, which may limit or render unavailable certain operations, transactions, or features of those Applications or Portals.

Any changes made in the Consent Management Portal may not take effect immediately. Given the large number of applications involved and depending on the systems concerned, it may take some time for these updates to be reflected in all systems.

5. What apps are featured on this portal?

This list shows the apps and portals you use on your cell phone and that have been granted access to your data for the purposes specified within them.

These Applications are owned by and are the sole responsibility of third parties. To find out how each one uses your personal data, please review their respective Terms and Conditions and Privacy Policy.

On the Consent Management Portal, you will be able to view and manage the consents you have granted to those Apps.

6. What data can be shared, and how is it protected?

Each application will process only the personal data strictly necessary for the specific purpose of the operation, in accordance with the respective legal basis.

Depending on the application, the following may be performed:

• Confirmation that the provided cell phone number matches the number associated with the active data session;
• Verifying whether the SIM card has been replaced recently; and/or
• The identification of certain technical attributes of the mobile equipment used.

The data may be disclosed to:

• To entities that use or provide services supported by MEO's APIs;
• To integration partners who use MEO's APIs as part of their respective services;
• To public authorities or other entities, when disclosure is required by law.

Queries are performed using authentication and permission validation mechanisms and are limited to authorized entities and the permitted type of query.

The entity that receives the information will be responsible for the subsequent processing of the data for its own purposes. For more information about this processing, please refer to the data protection policy of the responsible entity.

MEO will retain the data only for as long as necessary to fulfill the identified purposes, in accordance with the applicable retention periods or criteria.

You may exercise your rights of access, rectification, erasure, restriction of processing, and objection, as well as withdraw your consent, when applicable, by contacting us at dpo@meo.pt.

7. Is it possible to process data without consent?

In situations where data processing is based on legitimate interests—specifically when it is intended solely to prevent and detect fraud, security risks, and misuse—your explicit consent is not required for such processing.

However, even in these cases, you may review the information provided on the Consent Management Portal and choose to opt out and prevent processing based on legitimate interest.

Any other data processing carried out by MEO that involves sharing such data with other entities will require the customer’s prior consent, to be provided through the aforementioned Portal after receiving a “ text ” from MEO to that effect.