In practice, the solution automatically processes user information at the initial moment of the call to customer support, cross-referencing it with actual network conditions and identifying patterns that are usually undetectable by traditional monitoring tools.
The correlation of diagnostic test data, launched in real time by NOSSIS Assurance, with the information transmitted by customers, significantly speeds up the identification of common network faults, their diagnosis and resolution. This process brings speed and efficiency to the customer service and improves the quality of service.
The award recognizes the ongoing commitment to improving the customer experience through intelligent and proactive solutions.In the words of Altice Labs' Managing Director, Paulo Firmeza, "our solution represents a significant step forward in our response, which can be more agile and effective, adapting to users' needs. This international recognition motivates us to continue developing technology that makes a difference."
FutureNet World is a world reference event, held annually in London, which brings together leaders from the telecommunications sector to discuss strategic and commercial priorities in the digital age. It stands out for its promotion of network automation and artificial intelligence, driving innovative solutions for increasingly intelligent and autonomous operations.